By Paula Courtney, CEO. It’s an exciting time to be immersed in the cutting-edge world of retail technology and the perennial challenge...

By Sarah Pierce In our last blog, we shared the top 3 improvements for online purchases. This week, we’re focusing specifically on the #1...

By Sarah Pierce, Sr. Vice President The online shopping industry is experiencing significant growth; in the U.S. alone, retail e-commerce...

Amazon. Wayfair. Etsy. Zappos. Online shopping is Godzilla rampaging across Main Street, cutting a path of destruction through our once...

RESEARCH SHOWS SENIORS MAY BE THE MOST LAID-BACK SHOPPERS If retailers thought that Millennial shoppers were a fickle bunch, they may not...

Understanding Regional Customer Differences Can Provide Retailers an Edge I recently had the pleasure of speaking at the Retail Council...

Why Companies Can't Afford to Have a Myopic View of Their Customers Companies invest a lot to understand their customers. They conduct...

Can this little-known metric predict at brand disaster? Almost every company takes customer issues and negative feedback very seriously,...

The promise of omnichannel retailing is to deliver the same shopping experience to customers regardless of channel. The reality, however,...

Is in-store pickup really a win for shoppers and retailers? As consumers continue to embrace a range of ‘bricks & mortar’ and online...