6 Ways Retailing Is Changing For The Better
By Paula Courtney, CEO. It’s an exciting time to be immersed in the cutting-edge world of retail technology and the perennial challenge...
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#1 Improvement Shoppers want from Their Retailer
By Sarah Pierce In our last blog, we shared the top 3 improvements for online purchases. This week, we’re focusing specifically on the #1...
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Top 3 Improvements Shoppers Want from Their Next Online Purchase
By Sarah Pierce, Sr. Vice President The online shopping industry is experiencing significant growth; in the U.S. alone, retail e-commerce...
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The Future of Retail Isn’t Digital. It’s Experiential.
Amazon. Wayfair. Etsy. Zappos. Online shopping is Godzilla rampaging across Main Street, cutting a path of destruction through our once...
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Young And Hard To Please
RESEARCH SHOWS SENIORS MAY BE THE MOST LAID-BACK SHOPPERS If retailers thought that Millennial shoppers were a fickle bunch, they may not...
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It’s a West Coast Thing
Understanding Regional Customer Differences Can Provide Retailers an Edge I recently had the pleasure of speaking at the Retail Council...
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You Don't Really Know Me, Do You?
Why Companies Can't Afford to Have a Myopic View of Their Customers Companies invest a lot to understand their customers. They conduct...
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Reputation at Risk
Can this little-known metric predict at brand disaster? Almost every company takes customer issues and negative feedback very seriously,...
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Three Ways Omnichannel Retailing is Failing the Customer
The promise of omnichannel retailing is to deliver the same shopping experience to customers regardless of channel. The reality, however,...
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Click Collect…Complain
Is in-store pickup really a win for shoppers and retailers? As consumers continue to embrace a range of ‘bricks & mortar’ and online...
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