6 Ways Retailing Is Changing For The BetterBy Paula Courtney, CEO. It’s an exciting time to be immersed in the cutting-edge world of retail technology and the perennial challenge of better engaging wi...
#1 Improvement Shoppers want from Their RetailerBy Sarah Pierce In our last blog, we shared the top 3 improvements for online purchases. This week, we’re focusing specifically on the #1 improvement most im...
Top 3 Improvements Shoppers Want from Their Next Online PurchaseBy Sarah Pierce, Sr. Vice President The online shopping industry is experiencing significant growth; in the U.S. alone, retail e-commerce sales have been ris...
The Future of Retail Isn’t Digital. It’s Experiential.Amazon. Wayfair. Etsy. Zappos. Online shopping is Godzilla rampaging across Main Street, cutting a path of destruction through our once quaint retail world. ...
Young And Hard To PleaseRESEARCH SHOWS SENIORS MAY BE THE MOST LAID-BACK SHOPPERS If retailers thought that Millennial shoppers were a fickle bunch, they may not be quite ready for w...
It’s a West Coast ThingUnderstanding Regional Customer Differences Can Provide Retailers an Edge I recently had the pleasure of speaking at the Retail Council of Canada’s ‘Retail W...
You Don't Really Know Me, Do You?Why Companies Can't Afford to Have a Myopic View of Their Customers Companies invest a lot to understand their customers. They conduct research, analyze comp...
Reputation at RiskCan this little-known metric predict at brand disaster? Almost every company takes customer issues and negative feedback very seriously, and many go to great...
Three Ways Omnichannel Retailing is Failing the CustomerThe promise of omnichannel retailing is to deliver the same shopping experience to customers regardless of channel. The reality, however, is different — omni...
Click Collect…ComplainIs in-store pickup really a win for shoppers and retailers? As consumers continue to embrace a range of ‘bricks & mortar’ and online shopping options, retail...
