6 Ways Retailing Is Changing For The Better
By Paula Courtney, CEO. It’s an exciting time to be immersed in the cutting-edge world of retail technology and the perennial challenge...
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#1 Improvement Shoppers want from Their Retailer
By Sarah Pierce In our last blog, we shared the top 3 improvements for online purchases. This week, we’re focusing specifically on the #1...
Top 3 Improvements Shoppers Want from Their Next Online Purchase
By Sarah Pierce, Sr. Vice President The online shopping industry is experiencing significant growth; in the U.S. alone, retail e-commerce...
The Future of Retail Isn’t Digital. It’s Experiential.
Amazon. Wayfair. Etsy. Zappos. Online shopping is Godzilla rampaging across Main Street, cutting a path of destruction through our once...
Young And Hard To Please
RESEARCH SHOWS SENIORS MAY BE THE MOST LAID-BACK SHOPPERS If retailers thought that Millennial shoppers were a fickle bunch, they may not...
It’s a West Coast Thing
Understanding Regional Customer Differences Can Provide Retailers an Edge I recently had the pleasure of speaking at the Retail Council...
You Don't Really Know Me, Do You?
Why Companies Can't Afford to Have a Myopic View of Their Customers Companies invest a lot to understand their customers. They conduct...
Reputation at Risk
Can this little-known metric predict at brand disaster? Almost every company takes customer issues and negative feedback very seriously,...
Three Ways Omnichannel Retailing is Failing the Customer
The promise of omnichannel retailing is to deliver the same shopping experience to customers regardless of channel. The reality, however,...
Click Collect…Complain
Is in-store pickup really a win for shoppers and retailers? As consumers continue to embrace a range of ‘bricks & mortar’ and online...